Liisa Otama is an International Application Specialist for Discrete Analyzers providing application support for food and beverage testing and water analysis in the Chromatography and Mass Spectrometry group at Thermo Fisher Scientific Inc. Her expertise is highly customer-focused and includes evaluating industrial product feedback and addressing inquiries, supporting customer training, and identifying new customer needs. Since 2008, she has held several positions ranging from process engineering to R&D. Liisa earned a Bachelor of Science degree and a Master of Science degree both in Analytical Chemistry from University of Helsinki, Finland. She has six publications and a patent to her credit.